Privacy Policy

Welcome to YatrivoJourneys. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and travel booking services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (name, email address, phone number, password)
• Make a booking (passport details, travel preferences, emergency contacts)
• Contact customer support (correspondence and contact information)
• Sign up for newsletters or promotional materials
• Participate in surveys, contests, or promotions
• Leave reviews or testimonials

2.2 Payment Information

• Credit/debit card details (processed through secure payment gateways)
• UPI IDs and net banking information
• Billing address and transaction history
• Note: We do not store complete payment card details on our servers

2.3 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your permission)
• Cookies and similar tracking technologies
• Log files and analytics data

2.4 Third-Party Information

• Information from social media platforms (if you sign in with social accounts)
• Data from travel partners and service providers
• Publicly available information to verify identity and prevent fraud

We use your information for the following purposes:

3.1 Service Delivery

• Process and manage your bookings and reservations
• Send booking confirmations and travel documents
• Provide customer support and respond to inquiries
• Coordinate with hotels, airlines, and other service providers
• Send important updates about your trip

3.2 Platform Improvement

• Analyze usage patterns to improve our services
• Personalize your experience and recommendations
• Conduct research and testing of new features
• Monitor and enhance platform security

3.3 Communication

• Send promotional offers and travel deals (with your consent)
• Deliver newsletters and travel inspiration
• Request feedback and reviews
• Send administrative notifications

3.4 Legal and Security

• Comply with legal obligations and regulations
• Prevent fraud, abuse, and security threats
• Protect our rights and property
• Enforce our terms and conditions

We may share your information in the following circumstances:

4.1 Service Providers

• Hotels, airlines, tour operators, and transportation services
• Payment processors and financial institutions
• Technology and hosting service providers
• Marketing and analytics partners
• Customer support platforms

4.2 Business Transfers

• In connection with mergers, acquisitions, or asset sales
• During bankruptcy or dissolution proceedings

4.3 Legal Requirements

• To comply with court orders, legal processes, or government requests
• To enforce our terms and protect our rights
• To prevent fraud or address security issues
• To protect the safety of users and the public

4.4 With Your Consent

• When you explicitly agree to share your information
• For specific purposes disclosed at the time of collection

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Personalize content and advertisements
• Provide social media features
• Improve security and prevent fraud

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences
• Targeting Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Compliance with PCI-DSS for payment processing

Important: While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

When we no longer need your information, we will securely delete or anonymize it. Some information may be retained in backup systems for a limited period.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@yatrivojourneys.com. We will respond within a reasonable timeframe as required by law.

Our platform may contain links to third-party websites, services, and social media platforms. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services before providing your information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.