Terms & Conditions

Welcome to YatrivoJourneys ("we," "our," or "us"). These Terms and Conditions govern your use of our website, mobile application, and travel booking services. By accessing or using our services, you agree to be bound by these terms.

YatrivoJourneys is a travel services provider that offers curated travel packages, destination bookings, and related travel services across India and international destinations.

By creating an account, making a booking, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree with any part of these terms, you should not use our services.

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Be responsible for all activities that occur under your account

4.1 Booking Process

• All bookings are subject to availability and confirmation
• Prices are displayed in Indian Rupees (INR) unless otherwise stated
• Prices may vary based on travel dates, seasons, and availability
• We reserve the right to modify prices without prior notice

4.2 Payment Terms

• Payment must be made in full or as per the payment schedule specified
• We accept major credit cards, debit cards, UPI, and net banking
• All payments are processed through secure payment gateways
• Booking confirmation will be sent upon successful payment

4.3 Pricing and Taxes

• All prices include applicable taxes unless stated otherwise
• Additional charges may apply for add-on services
• Currency conversion charges may apply for international bookings

5.1 Cancellation by Customer

• Cancellations must be made in writing through our platform or customer support
• Cancellation charges apply as per the package terms
• Generally, cancellations made 30+ days before travel: 25% charge
• 15-29 days before travel: 50% charge
• Less than 15 days before travel: 75-100% charge (non-refundable)

5.2 Refund Processing

• Refunds will be processed within 7-14 business days
• Refund amount will be credited to the original payment method
• Processing fees and transaction charges are non-refundable

5.3 Cancellation by YatrivoJourneys

• We reserve the right to cancel bookings due to unforeseen circumstances
• Full refund will be provided in case of cancellation by us
• We are not liable for indirect losses or expenses incurred

You are responsible for:

• Obtaining valid passports, visas, and travel permits
• Meeting health and vaccination requirements
• Carrying required identification documents
• Ensuring all documents are valid for the duration of travel
• Compliance with immigration and customs regulations

YatrivoJourneys is not responsible for any issues arising from invalid or missing travel documents.

7.1 Limitations of Liability

• We act as an intermediary between you and service providers
• Not liable for acts, errors, or omissions of third-party service providers
• Not responsible for personal injury, loss, or damage during travel
• Not liable for natural disasters, pandemics, political unrest, or force majeure events

7.2 Travel Insurance

• We strongly recommend purchasing comprehensive travel insurance
• Insurance should cover medical emergencies, trip cancellations, and baggage loss
• Travel insurance is the customer's responsibility

You agree not to:

• Provide false or misleading information
• Use our services for any illegal or unauthorized purpose
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users or service providers
• Violate any applicable laws or regulations

All content on our platform, including text, images, logos, graphics, and software, is the property of YatrivoJourneys or its licensors and is protected by intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or extract source code from our platform

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates.

Any disputes arising from these terms or our services shall be:

• First attempted to be resolved through good faith negotiations
• Subject to the exclusive jurisdiction of courts in Mumbai, India
• Governed by the laws of India

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.